Returns & Refunds Policy

1. Return Window

You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories and tags.

2. Items That Cannot Be Returned

• Items damaged through misuse or normal wear and tear.
• Products with broken seals on consumables or hygiene-sensitive items.
• Gift cards, vouchers and clearance/final-sale items.
• Software, digital downloads, or activated licenses.

3. How to Start a Return

1. Contact us via the Contact Us page with your order reference.
2. Tell us the item you wish to return and the reason.
3. Our team will review your request and send return instructions.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days. Delivery fees are non-refundable unless the return is due to our error.

5. Exchanges

If you received a defective or incorrect item, we will replace it at no extra cost. Contact us within 7 days of delivery to arrange an exchange.

6. Damaged or Wrong Items

Please inspect your order on delivery. If an item is defective, damaged, or not what you ordered, contact us immediately so we can make it right.